Refund policy

Delivery: Delivery will take 3–5 business days.
 Order modifications or cancellations : available within 8 hours of order confirmation only, as your order will be prepared for shipping afterward.

Returns & Exchanges: For hygiene reasons, we cannot accept returns or exchanges on cosmetics or unwanted items. But if your order arrives damaged or faulty, let us know within 1 day, and we’ll replace or refund it

Shipping Confirmation: Orders cannot be modified or cancelled once you receive the shipping confirmation message.

Refusing Delivery: If you refuse to receive the order for any reason, only the shipping fees will be charged. Payment can be made via InstaPay.

Opening Packages: Cosmetics and makeup products cannot be opened before receiving the order. If you experience any issue with your order after receiving it, please contact us immediately and our team will be happy to assist you.

 Courier Inspection: Please note that packages cannot be opened or inspected in front of the courier upon delivery. If you have any issue with your order after receiving it, please contact us through our page and our team will assist you.

Return Condition: Returns must be unopened and in their original packaging.

Sensitive Skin Notice: Please check product ingredients and do a patch test if you have sensitive skin.

THANK YOU FOR UNDERSTANDING